REVIEWS
MAKSUZIJA
What Our Clients Say
FAQ
NEW CUSTOMERS
Where can I register as a new customer?
Here Here you can open your personal customer account at any time. You can enter a personal password. You will then immediately receive a confirmation of your registration by e-mail. If you don’t receive an email from us, check your spam folder or contact us. Please always enter your correct e-mail address!
What are the benefits of a customer account?
Advantages of a customer account at maksuzija.at:
- Track orders online
- Overview of all previous orders
- Creation and management of wish lists
- Re-ordering already made purchases
What is a guest registration?
You have the oppotunity to place an order as a guest. But then you have to register for each individual order and enter your data, since these are not saved. As a guest, you will not receive any promos and you will not be able to use the other advantages of a customer account.
You will not see any information about your open order, but you will receive a tracking code via email so you can track it whenever you want.
If you have already shopped with us as a guest and would now like to have a customer account, you must register as a new customer.
Please always make sure that your e-mail address is correct. Otherwise you will not receive any further information about your delivery as a guest.
So sehen Sie bspw. keine Informationen über Ihre offene Bestellung. Einen Tracking-Code, um Ihre Bestellung zu verfolgen, erhalten Sie einmal per Mail.
Haben Sie schon einmal als Gast bei uns eingekauft und möchten nun ein Kundenkonto haben, müssen Sie sich als Neukunde anmelden.
Achten Sie bitte immer darauf, dass Ihre E-Mail-Adresse stimmt. Ansonsten bekommen Sie keine weiteren Informationen zu Ihrer Lieferung als Gast.
Where can I change my address and account details?
To do this, please log in with your access data on our website. Via „My Account“ at the top right, to the „Addresses“, section to manage your addresses or to „Account Details“ to update your email address or password.
My Orders
Under “Orders” you will find an overview of your most recent orders. You can track the status of your orders and get the individual details of each order.
I forgot my password
Simply click on “Forgot your password?” in the header under “Login” on the start page and enter the e-mail address stored in your customer account. We will send you an e-mail directly so that you can reset your password. You can then change this according to your wishes.
Are my login details protected?
Your login details are protected in accordance with our privacy policy and will not be used by us under any circumstances. Please always use a secure and long password!
SHIPPING & Delivery
How long does the delivery take?
After you have ordered, you will receive your delivery within 1-3 working days. As soon as the package has been shipped, you will receive a shipping confirmation via email.
What are the shipping costs?
You can find the exact shipping costs under Shipping & Delivery.
From an order value of €100.00 we deliver free of charge throughout the EU.
Schon ab einem Bestellwert von €100,00 liefern wir EU-weit versandkostenfrei.
My delivery is damaged, what should I do?
If your shipment or part of it arrives damaged, please contact us in advance. We will examine your complaint as soon as possible and take care of a replacement.
PAYMENT
Is the payment secure?
The payment information is not stored by us and is only transmitted in encrypted form. Our connection is encrypted via SSL. With this high security standard, your purchase is safe with us.
Payment with credit card
With us you can conveniently pay with your credit card. We accept VISA, Mastercard and American Express. When paying by credit card, the invoice amount will be collected immediately after receipt of the order.
Payment with PayPal
If you want to pay with PayPal, you will be redirected to the PayPal website at the end of the order. There you can log in with your PayPal account details and confirm the payment.
Your payment will then be booked in our system within a few minutes and the order will be released for further processing. When paying via PayPal, the invoice amount will be collected immediately after receipt of the order.
Innerhalb weniger Minuten wird Ihre Zahlung dann in unserem System verbucht und die Bestellung ist zur weiteren Bearbeitung freigegeben. Bei Zahlung per PayPal wird der Rechnungsbetrag sofort nach Bestelleingang eingezogen.
payment via immidate transfer
Save yourself typing the payment details and pay without an additional account or wallet. Immediately after selecting the SOFORT transfer payment method, you will be taken to the encrypted payment form. Here you select your country and enter your bank code. Now enter your access data for online banking and confirm the transfer with a TAN. Your payment process is automated.
We receive a transaction confirmation in real time through SOFORT transfer and process your order immediately – much faster than with a bank transfer.
Wir erhalten durch SOFORT Überweisung in Echtzeit eine Transaktionsbestätigung und bearbeiten Ihre Bestellung sofort – wesentlich schneller als bei einer Banküberweisung.